Knowledge Sources Overview

Introduction

Knowledge sources are foundational to the functionality of ept AI, serving as the repositories of information that the AI uses to generate accurate and relevant answers. These sources can include a wide range of data types and origins, such as websites, community forums, GitHub repositories, and private documents stored in cloud services like SharePoint or AWS S3.

Types of Knowledge Sources

ept AI supports various types of knowledge sources, each catering to different data storage and accessibility needs:

1. Website: HTML pages and PDF files from specified domains are automatically retrieved.
2. Community Forum: Historical community forum posts are used, especially from platforms like Discourse or Khoros.
3. Contributed Knowledge: Direct uploads of files into the ept AI app, including text files, PDFs, and markdown files.
4. GitHub: Data from public GitHub repositories can be integrated.
5. Confluence: Specific spaces from Confluence can be configured for data retrieval.
6. HubSpot and Zendesk: These platforms can be used to summarize and anonymize historical support tickets.
7. SharePoint and OneDrive: Directories and sites from these services can be shared for data pulling.
8. AWS S3: An AWS S3 Bucket can be shared, and ept AI will pull all files.

Setting Up Knowledge Sources

To set up a knowledge source in the ept AI app:

1. Navigate to the ept AI app at ept AI App.
2. Go to the 'Knowledge Source' section and click 'Create Knowledge Source'.
3. You will be prompted to specify the type of knowledge source and provide the URL or connection details for the source.
4. For contributed knowledge sources, you can drag and drop files into the app to upload them.

Managing Knowledge Sources

Once a knowledge source is created, it can be managed through the ept AI app:

• Ingestion: Click the 'Ingest' button to update the AI data from the knowledge source by pulling any updated or changed files.
• Version Control: View and manage different versions of the knowledge source.
• Item Management: Boost or block specific items of knowledge, search across different knowledge items, and view the most frequently used items.

Benefits of Using Knowledge Sources

Knowledge sources are crucial for ensuring that ept AI provides highly accurate and contextually relevant answers. They allow ept AI to:

• Access the most current and relevant information.
• Provide tailored answers based on the specific data provided by the company.
• Continuously update and refine the knowledge base to improve answer quality over time.

Conclusion

Knowledge sources are integral to the operation of ept AI, providing the necessary data to fuel the AI's response generation. By effectively managing these sources, companies can leverage ept AI to enhance customer support, improve knowledge management, and streamline various business processes.